ICT User Guides

Find step-by-step guides and downloadable resources to help you set up and use IT services at the University.

Use the menu on the left to access dedicated guidance pages. Downloadable PDF guides and additional resources are listed below.

Access and security

• Set Up Multi-Factor Authentication (MFA) [PDF]
• Change or Reset Your Password [PDF]
• Cyber Security Awareness and Phishing Guidance [PDF]
• Report a Phishing Email [PDF]
• Install Sophos Home Antivirus [PDF]

Hardware and troubleshooting

• Use AV Equipment [PDF]
• Fix Microphone and Camera Issues [PDF]

Software and applications

• Use Microsoft Teams [PDF]
• Use Agresso (Finance System)

Still need help?

If you can't find what you're looking for, please contact the ICT Service Desk (office hours only) on 01582 743366 or log a ticket at uobservicedesk.beds.ac.uk