The ICT Self-Service Portal acts as a single point of contact between users and the ICT department, making it easier to request support, monitor progress, and access ICT services whenever required.
You can access the portal directly at uobservicedesk.beds.ac.uk
You can also access it through the Service desk button in the top-right corner of the staff intranet, in.beds. Select ICT from the menu, then select Log in to Self-Service Portal.
Sign in using your standard University username and password.
You can use the Self-Service Portal to:
The following pages explain how to raise an incident or request.
What is an incident?
An incident is something that is broken or not working as it should.
Visit the Incidents page for guidance on logging an incident.
What is a request/change?
A request/change is something you don't have, 'How do I', or information requests.
Visit the Requests page for guidance on raising a request.
After you have logged in, the Self-Service Home page will appear.
The tiles displayed underneath the search bar will depend on your access and responsibilities.
After selecting a tile, you can return to the Home page by selecting Home or the UoB logo in the top-left corner.
Raise a new Incident - opens a form for reporting a general incident. Where possible, select the relevant option from the ICT Service Catalogue, as its customised form will help ICT process and resolve your issue more quickly.
My Tickets - displays your incidents and reuests. You can view their current status and any actions you need to complete.
Knowledge Articles - allows you to search for guidance that may help you resolve an issue yourself.
Raise a Security Issue - opens a form for reporting an IT security issue or concern.
ICT Service Catalogue - takes you to the Service Catalogue. Visit the Requests page for further guidance.
Contact us - displays the ICT Service Desk telephone number and location details.
Useful Links - provides links to services that you may need when the in.beds website is unavailable.
Request Approvals - shows pending requests for staff with line-management responsibilities.
Finance Approval - appears for staff who approve Agresso access requests, mainly for Finance.
SITS Data Owner Approval - appears for authorised staff who approve SITS requests.
The navigation bar may shrink to display icons without labels. This creates more space on the right-hand side of the screen after selecting a Dashboard link.
Announcements
View announcements from ICT, including useful tips, scheduled maintenance and information about phishing scams.
Use the ICT Service Catalogue when you need something new or additional, such as equipment, software or access to a service.
Select the relevant item and complete the request form. Using the correct form gives ICT the information needed to process your request.
Some requests require approval from your line manager, ICT or Finance, particularly when they involve a cost, licence or additional access.
Visit the Requests page for further guidance.
Select your account icon in the top-right corner of any Self-Service Portal page, then select Log Out from the drop-down menu.
Contact the ICT Service Desk if you need support or would like someone to guide you through using the Self-Service Portal.
Call extension 3366 or 01582 743366.