If you want to access University systems on your iPhone or iPad, your device must meet the required security standards.
To protect University data, your device will be checked using Microsoft Intune before access is allowed. This helps ensure your device is secure, up to date and compliant with University requirements.
If your device does not meet these requirements, you may not be able to access services such as Outlook or Microsoft Teams.
Before setting up your device, make sure:
Visit the Microsoft 365 page for guidance on accessing your University email, Teams and Office apps.
Your iPhone or iPad must:
Older or unsupported devices may not be able to access University systems.
For Apple version and update guidance, see:
Use the following guide to set up your Apple device for access to University systems:
If you experience problems during setup, see:
If the issue continues, contact the ICT Service Desk.
The following FAQs relate specifically to iPhone and iPad devices.
Visit the Bring Your Own Device (BYOD) page for further guidance on privacy, security requirements and using a personal device to access University systems.
Yes. Microsoft Authenticator is used during the sign-in and security verification process for protected University apps.
You will usually be prompted to install it when signing in.
No. Only Microsoft Outlook can br used to access University email on Apple devices.
This is because security protections can only be applied to supported Microsoft apps.
If you currently use another email app, such as Apple Mail, you will need to remove your University account from that app.
If your device is compromised, ICT can remotely remove University-related data from supported Microsoft apps.
Your personal files, photos and other personal data will not be affected.
After registering your device, you may be asked to set an additional passcode for University apps.
This passcode is separate from your normal device passcode and helps protect University data.
Simple passcodes may be blocked for security reasons.
Yes. After 30 minutes of inactivity, Face ID or Touch ID can be used instead of entering your PIN to make accessing protected apps quicker and easier.
We recommend enabling biometric authentication before starting setup.
To help protect University data, links opened from protected Microsoft apps may need to open in Microsoft Edge.
You can still use another browser for your normal personal browsing if you prefer.
Check for common issues such as:
Some older devices may no longer meet security requirements and may not be able to access University systems.
This may happen if:
Try updating or reinstalling the required Microsoft apps. If the issue continues, contact the ICT Service Desk.
If you still experience problems, please contact the ICT Service Desk (office hours only) on 01582 743366 or log a ticket at uobservicedesk.beds.ac.uk