Student Lifecycle Operations
The Student Lifecycle Operations team are responsible for:
- Maintaining student records and data (all students including on campus, UK partners and overseas partners)
- To act as a key point of liaison and work closely with teams across the University to support staff and students
- Owners of Change of Circumstances, eg, Course Transfer, Interruption, Withdrawals, Suspension and Return to Studies
- Secretary to SOQAC meetings
- Secretary to SSEC meetings
- Registration
- Unit choice
- Student personal detail changes
- Owners of the PAT allocation process
- RGS admissions
- Process Academic Misconduct Forms
- Liaise with Students & internal departments to resolve queries
- Liaise with PoLe’s throughout the academic year on student issues
- Health Placements
- Administrative support for Cause for Concern and Fitness to Practise
- Check exam lists
Team Structure and Leadership
Student Lifecycle Operations sits within Student registry Services. The team work collectively on strategic initiatives and support students and faculties through a business partner model:
- Student Lifecycle Operations - Faculty of Business
- Head of Operations - Sharon Mansfield
- Operations Manager - Kay Wheeler
- Student Lifecycle Operations - Faculty of Health, Community and Life Sciences
- Head of Operations - Ross Sands
- Operations Manager - Vacant
- Student Lifecycle Operations - Faculty of Technology, Education and Social Sciences (plus RGS and Registration)
- Head of Operations - Kylie McCarroll
- Operations Manager - Siobhan Volpe
Strategic objectives
- To develop an annual planning cycle, aligned to the Academic Calendar to support student administration, data management and processes at university and faculty level.
- To implement the recommendations from the SDM policy and process review in consultation with other teams, and aligned to SCP deliverables.
- Change of Circumstances
- Course Transfer
- Interruption of Studies
- Withdrawal
- Termination
- Return to Studies
- CoC Student Applications
- Suspension of Studies
- Student Enrolment Lookup
- Unit results Lookup
- Data Validation reports - coming soon
- To undertake a cohort mapping exercise of our student lifecycle and interactions with student administration processes.
- To develop a Student Lifecycle Operations communications plan for staff and student facing communications to ensure consistency in content and practice, and automated where possible.
- To work with other teams to develop reporting to support students on boarding and records maintenance processes including:
- Student pathway and credit load
- Cohort management (new/continuing)
- Status and profile validation (including P work and exit arrangements)
- To develop processes and systems to support unit allocation processes including:
- Retake, non-continuing students, unit changes
- To develop PAT allocation processes as part of the annual planning cycle.
- To work with the assessments team to:
- Develop Exam Board operating procedures aligned to UoB's regulations and assessment policy.
- Develop reporting on missing marks and agree communications.
- Develop processes to support the issue of transcripts (validated and as interim on eVision) and aligned to the certificate issuance process SLAs.
- To identify training gaps and devise a professional development schedule to support staff where appropriate.
Key Documents
![Course transfer flow [PNG]](/media/elblpuxa/coc-flow-chart.png){kind=link}