A request is something you need from ICT, such as new or replacement equipment, access to a service, a change to existing hardware or access, or information and advice.
For something that is broken or not working as expected, log an incident instead.
2. Select Log in to Self-Service Portal.
3. Sign in using your University email address, password and MFA.
4. On the Self-Service Portal Home page, select ICT Service Catalogue.
5. The Service Catalogue contains categories for different types of requests.
6. Select the category that best matches what you need.
For example, select Hardware to find forms for requesting new or replacement equipment.
7. Select the relevant request type. In this example, New Equipment Requests has been selected.
8. Choose the request form you need. In this example, New Laptop has been selected.
9. Complete the required information and add any other relevant details that may help ICT process your request, then select Submit.
10. Your request reference number will be displayed after the form has been submitted. You will also receive a confirmation email containing the reference number.
1. On the Self-Service Portal Home page, select My requests.
2. Your logged incidents and requests will be displayed. Select the request you want to view.
3. The ticket will show the current status of your request.
You can also add updates or attachments to your request if needed. See Add an update or attachment on the Incidents page for instructions. The same steps apply to requests.
If you need help with a request, please contact the ICT Service Desk (office hours only) on 01582 743366 or log a ticket at uobservicedesk.beds.ac.uk.
If your query relates to an existing request, have your request reference number ready.