Student Support is here to provide advice and guidance to University staff on sector best practice when dealing with matters of pastoral care for students. All of our services aim to empower students to access their own internal resources to tackle problems and provide specific advice and support around University processes.
Our aim is to support students to engage fully with their studies and promote the student experience and student retention.
We have offices on both the Luton (G210) and Bedford (P0.31A) campuses.
Key areas of our services include:
We offer a wide range of support, advice and guidance for students with varying needs and experiences. Find out more on how we can support students in their higher education journey. We have a dedicated page where there are specific areas for further exploration detailing the university support, local support services and national support services. Find out more on Support+
If staff have concerns about one of their students it is important to report it. They should contact Ruki Heritage at ruki.heritage@beds.ac.uk. Some warning signs could include a student becoming angry or irritable, a change in personality or behaviour, unexpected emotional outbursts, a change of appearance or if they have become antisocial to friends/peers. This is not an exhaustive list. View the University's Safeguarding policy [PDF]
The team provides information on healthy lifestyle choices and information about health care services including local GP surgeries. Find more information on Student health
If you or your team require any training in relation to the effective support of students with disabilities or Specific Learning Difficulties, please contact Lacey Carroll, Assistant Head of Student Support (Health and Wellbeing).
For any training on support on services provided by Student Engagement, Mitigation or Student Money Advice, please contact Jamie Nelson, Assistant Head of Student Support (Student Engagement, Mitigation and Money Advice).