Who we are

The ALLs are here to:

• Support schools and faculties in delivering the curriculum including: (information literacy teaching, reading lists creation and development, course approval, curriculum design, signposting to Study Hub resource content for guided learning, feedback, referencing and academic integrity
• Support Research Community to access research resources and advise on open access publishing
• Support Centre for Academic Partnerships (CAP) for resource access, open access information literacy support
• Deliver Study Hub drop in and provide appointments where appropriate for referencing, academic integrity, information literacy, dissertation support

Find out who your ALL is to make contact and set up a meeting to discuss how they can help. 

Library Services operate

• The library enquiry service at Customer Services desks and SiD online – triage all library enquiries either answering them directly or referring them on to the appropriate department eg Study hub
• The Document Supply service - requests for learning materials from outside the University of Bedfordshire
• The reservations service - requests for University of Bedfordshire items in high demand or from other campuses
• Library membership enquiries from partners and visitors

The SID team provide the first point of contact for all student enquiries throughout their studies.

Whatever the question or problem, the SID team will listen and advise students accordingly and where appropriate get students in touch with the right specialist services.

The SID Team also provide a wide range of letters for students to assist them with opening bank accounts, council tax exemption, travel or references for employment.

They are also able to troubleshoot and resolve and account related issues.

The SID Team uses an online CRM system SID Online to log and update student enquiries which also provides a large number of Frequently Asked Questions that students can search.

Whatever the question, whatever the support, SID is here to help.

The University reception teams respond to general queries from all staff, students and visitors to the University. They also manage the University onsite visitor parking and the University Switchboard.